Valor Invests in new CRM System to Further Strengthen Sales and Service Infrastructure
January 15, 2000, Yavne, Israel – Valor Computerized Systems, a world leader in providing engineering supply chain solutions to the PCB industry supply chain, today announced implementation of the Onyx Front Office relationship management system to enhance internal sales and service responsiveness to customer needs.
"The Valor organization has experienced tremendous growth over the past several years," states corporate CEO Schmil Dolberg. "We currently have over 700 companies on our growing customer list, many of them multi-site, global organizations, and over the past two years we’ve increased our global personnel roster by more than 150%. The time is right to implement this type of strategic investment."
The Valor organization includes four fully owned subsidiaries around the globe: Valor Inc., covering North America, Valor NV in Europe, Valor FE in the Far East and Valor KK in Japan. The North American organization is the largest, and it is here that the system is being initially implemented.
Ilan Maor, Vice President Operations for Valor Inc., is responsible for global management of the implementation of the Onyx system. Says Maor, "Valor already has a history, and a reputation, of partnering with its customers by being responsive to their needs. With most of our systems in use at multiple sites throughout the US and the world, the ability to access and report on all aspects of our relationship with any customer or potential customer is critical to maintaining good relationships. I researched several different relationship management systems and found that this one will best fit our needs. The Onyx system allows us to track and capture all the necessary details – from the initial sales call to information about how our systems are performing on-site. Now, sales and service can perform as a team – regardless of where they are located."
About Valor
Valor is a global leader in providing business productivity tools throughout the design to manufacturing PCB electronics supply chain. Valor’s powerful software tools, based on ODB++, the Valor funded data format which has quickly become the format of choice for data exchange, insure the rapid transfer of optimized data from design through manufacturing output. Enterprise 3000 DFX system for PCB designers, Trilogy 5000 engineering system for assembly and test, and the breakthrough Valor Parts Library on-line data service furnish accessible, coherent planning resources and improvements in tooling efficiencies. The bottom line is shortened cycle time driven by a significant boost in productivity and quality. More information about the company can be found at http://www.valor.com.
For more information contact:
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Corporate Susie Serenevich Corporate MarCom. Valor Computerized Systems, Ltd. +(972)8 943 2430 |
United States Judy Delude Marketing Manager Valor Computerized Systems, Inc. +1(781)890-3311 |
Europe Sharon Graves PentaCom +44 (0)1242 525205 |